BE TRULY WELL FAQs
Is there a cancellation fee if I can't make my appointment? What is the policy?
We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car trouble, and illness are just a few reasons why one might consider cancelling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our technicians’ time, we have adopted the following policies: 24 hour advance notice is required when cancelling a spa, acupuncture, medical massage or one on one rehab appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hour notice you will be charged 50% of the service. Groups (parties of 4 or more) should provide at least 72 hours notice for cancellation of their appointments or will be charged 50% if the notice is between 24 and 72 hours. Group cancellations that occur less than 24 hours of the appointment will be charged the full amount. For NEW guests please arrive 15 minutes early for any necessary paperwork. Late arrivals, as you can imagine, can set back the schedule. We have appointment times specifically set for you to keep everything running smoothly. If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, your therapist and the front desk will determine if there is enough time remaining to start treatment. Regardless of the length of the session you will be responsible for the full payment of that service. Out of respect and consideration to your therapist and others customers, please plan accordingly and be on time or if you are a new guest please arrive 15 minutes early. Medical and Chiropractic appointments are not subject to the cancellation fee, but habitual cancellations or missed appointments may result in the inability to schedule future appointments. We look forward to serving you!
This is my first massage. What should I expect?
Welcome! We’re glad you’ve chosen Be Truly Well and our Licensed and Certified Technicians for your spa service. All massages are performed in a private room with your therapist. You will be covered by blankets and only your back, arms, or legs will be uncovered at any given point during the massage. Your level of undress is to your comfort, always keeping lower undergarments on. Please have an open line of communication with your therapist so that she can tailor the pressure to your needs. Spa treatments are not of an intimate nature and therapists will respect your privacy at all times.
I don’t have insurance or my insurance doesn’t cover chiropractic care. How much will my visit cost? Do you have a cash discount?
The Office of the Inspector General (OIG), approves a discount of 5-15% for patients for prompt payment. While we are happy to offer that discount, it is still too expensive for many patients. This OIG approval applies to both insured and uninsured patients, regarding the reasonable discount amount of 5-15%. For this reason, we are a participating provider with ChiroHealth USA, a Medical Discount Plan. Members of the discount plan will receive a 50-60% discount, with a capped value per visit, on Chiropractic Care that is not covered by their insurance. Signup is done right at the office. Please speak with a front desk receptionist or our Manager for cost, as it varies according to medical procedure costs. Here is an excerpt from the OIG approval: “The Office of the Inspector General (“OIG”) issued Advisory Opinion No. 08-03 on February 8, 2008, which approves a health system’s plan to offer prompt payment discounts to federal health care program beneficiaries and other insured patients for inpatient and outpatient services. The proposed plan would provide discounts ranging from 5 percent to 15 percent to all patients for prompt payment.” Source: martindale.com
What insurances do you accept? Do you accept Medicare? What’s covered?
We accept major medical insurances like BCBS and Aetna as well as Worker's Compensation Plans and PIP or Med Pay through your Auto Insurance when in a motor vehicle accident.We accept Medicare but it has limited coverage. Medicare covers spinal manipulation for acute treatment only with the number of visits ranging from 12-30, depending on the Doctor’s diagnosis of the condition. Beyond that, any examinations, re-evaluations, maintenance care, or extremity (shoulder, arm, hip, leg, etc) adjustments are the patient’s responsibility. Patients are welcome to use a Medical Discount Plan such as ChiroHealth USA to help offset the cost of these non-covered charges. We are required to go over all costs with Medicare patients before they receive treatment so that there are no surprise charges. You will be asked to fill out an Advanced Beneficiary Notice where you will choose how you will proceed in regards to the non-covered treatment. Covered charges will be subject to Medicare’s Part B deductible and 20% co-insurance. If you have a supplementary plan, you may have further coverage on those charges, however, the non-covered charges will remain full patient responsibility. Don't see your insurance plan listed here? Please contact us with your plan and we will let you know if we accept it and what the coverage is
I only need a quick adjustment. Why do you want me to come in so often?
It’s important to realize that while you may feel fabulous when you leave the office, one chiropractic adjustment will not solve most problems. The body will unwind and often the adjustment will not hold past a day or two in the first phases of treatment. Therefore, more frequent adjustments are needed to continue to improve the underlying problem. While there is no set number of visits to help a patient resolve an acute condition, ideally a patient will move to sub-acute treatment within 6-8 weeks. After a re-evaluation, the Doctor will recommend whether further treatment is required to improve or whether maintenance is recommended. Once a patient reaches a maintenance level of care, they are left with a decision to continue treating and pay for care, as it is not covered by most health insurance plans or to wait until they have an exacerbation of their condition and require more frequent visits, which would not be considered maintenance. The doctor will go over how often he feels you will need to be seen for the best results within your first week of treatment. For chronic conditions, on-going treatment is often needed. Maintenance level of care is reached when a condition will not further benefit from treatment, but the level of comfort will be maintained by continuing care. Again, this will require a decision on the part of the patient regarding their lack of coverage for such care.
I’ve been treating for a few months or haven’t been in for a month or so. Why do I need a re-evaluation?
We are required to provide proof of medical necessity to your Insurance Carrier for claims being submitted to them. Most plans do not cover Maintenance Care, and therefore we need to provide documentation to show any changes in your condition to differentiate between Active Care and Maintenance Care. A re-evaluation by the doctor allows us to have the medical findings needed for us to properly determine whether your treatment requires any changes, what percentage of Maximum Medical Improvement you have reached, and whether or not you are near or at a maintenance level of care. For more information on Maintenance Care, we have a brochure available to review. “Based on these five tenets, a time for re-exam can be extrapolated that would fit most claims. The generally accepted time needed for chiropractic services to demonstrate improvement is about 30 days, per the American College of Occupation and Environmental Medicine Occupational Medicine Practice Guidelines, Official Disability Guidelines and the Mercy Guidelines. Therefore, in absence of new complaints or flare-ups, a re-exam is done approximately 30 days after the initial exam…. If these guides are used to demonstrate the necessity of the service, there would be no issue with the time being shorter or longer, as the specific necessity would be documented.” Source: dynamicchiropractic.com
I haven’t been to see the Doctor for 3 or more years. Why do I need to have a new patient examination?
According to CMS Guidelines, you are now a new patient. If it has been 7 years, we may not have your previous records, as old files are destroyed after 7 years, much like tax records. “Interpret the phrase “new patient” to mean a patient who has not received any professional services, i.e., evaluation and management service or other face-to-face service (e.g., surgical procedure) from the physician or physician group practice (same physician specialty) within the previous three years. For example, if a professional component of a previous procedure is billed in a 3-year time-period, e.g., a lab interpretation is billed and no E/M service or other face-to-face service with the patient is performed, then this patient remains a new patient for the initial visit. An interpretation of a diagnostic test, reading an x-ray or EKG etc., in the absence of an E/M service or other face-to-face service with the patient does not affect the designation of a new patient. Beginning in 2012, the AMA CPT instructions for billing new patient visits include physicians in the same specialty and subspecialty.” (FAQ1969) Source: questions.cms.gov
STILL GOT QUESTIONS? WE GOT THE ANSWERS
YOUR BIOTICS FAQS
Does YB need to be refrigerated?
No. We achieve this by first cultivating through a fermentation process a vast array of beneficial microbes with our unique blend of ingredients and then utilizing a newly developed cutting-edge pressure drying process to preserve their integrity and natural biotic diversity while also making them shelf-stable (no need to refrigerate)!
Are there side effects?
In only a handful of cases, With more severe conditions a mild detox symptoms were noted. Such as constipation or skin disturbances. This is a GOOD SIGN as it means that the microbes in YourBiotics are working hard to improve your condition. Don't be discouraged, with continued use these symptoms should subside and you will see the benefits of YourBiotics. If the detox symptoms cause discomfort then reduce the amount you a taking until the symptoms subside and then slowly increase them again. If you continue to experience constipation that means you are not hydrated enough. YourBiotics work best with lots of fluids before a meal.
How long does it take to start working?
Some see results immediately but others may take a few weeks or months to achieve the best results. Some of our best success stories are after 3 months of use. Results may vary.
How do I take YourBiotics to achieve the best results?
If the condition you are trying to improve is mild we recommend you start with 1 capsule.If your condition is moderate we recommend starting with 1 capsule and if you do not experience detox symptoms then increase to 2 capsules.If your condition is serious then start with 1 capsule and work your way up to 3 capsules.
When will I get my package of YB?
In 2-7 Business Days Your Package will Arrive* The Free Shipping Offer is delivered via USPS and typically takes about 2-7 business days for arrival depending on your area. *If it does not arrive in 7 business days please contact us at email@example.com.
It says maltodextrin from corn but explains a type of chemical breakdown. If someone is allergic to corn are they allergic to this product?
No, here is why: We needed a food source for the probiotics in the product so we tested many and Organic Maltodextrin worked the best for them. The probiotics ferment the maltodextrin and turn it into D-Glucose which is exactly the kind of sugar our body uses so it became the best for both. We tested this product in our clinics and in many colleagues' clinics and we never have seen an allergic reaction to it. Same with bee pollen extract. We have never seen an allergic reaction with people with bee allergies. As a side note, We have had patients with allergies to apples of all things but organic apples never gave a reaction, non-organic apples did. Non-organic products contact many other chemicals such as pesticides that are the real problem. Dr west son and daughter have allergies and they have never reacted to YourBiotics. He has a corn sensitivity as well and doesn't react. We have had many allergy cases reduced after taking YourBiotics. This process is done in combination with Jasmonate and creates an amazing release of energy that we call the SPARK OF LIFE. This is what makes YourBiotics glow on the microscope. What is left is no more maltodextrin, no more corn parts, just energy and pure d-glucose. Since the process occurs quickly, the probiotics, archaea and fungi will gobble up the d-glucose for food to fuel their growth and multiplication in many more probiotics than are found in the capsule to begin with. No other probiotic on the market will do this!
STILL NEED ASSISTANCE
If you're still unsure about any of our products, drop us a message via the form on our contact page.